Features
- Cover Type: Paperback with 489 pages
- Published by: Trafford Publishing October 1, 2005
- Written in: English
- ISBN 10 Number: 1412066182
- ISBN 13 Number: 978-1412066181
-
Book Dimensions:
10.6 x 8 x 1.4 inches
- Weighs: 2.9 pounds
Reader Reviews
If your company is bringing in a room full of consultants to do a big bang conversion to ITIL this may be the book for you. If your company is more like mine where everyone is trying to move toward ITIL while doing their regular job this will not be much help. There is no index. There are many short lists of things to do and resources and planning guides. They are all general purpose. The book is not organized to match the ITIL areas. You cannot just go to a chapter on service catalogs and get help with creating one. Chapters include Adapting to an ITSM Culture, ITSM Visioning Work Stage, ITSM Assessment Work Stage, ITSM Planning Work Stage, ITSM Process Overviews, ITSM Organization Roles, etc. This book is more about project management instead of specific how-to hints for creating real world ITIL compliant policies and procedures.
Comment | |
(Report this)
Search for books at
