Features
- Cover Type: Hard Cover with 651 pages
- Published by: Morgan Kaufmann
- Edition: 1st Edition September 15, 1999
- Written in: English
- ISBN 10 Number: 1558605711
- ISBN 13 Number: 978-1558605718
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Book Dimensions:
9.4 x 7.7 x 1.5 inches
- Weighs: 3 pounds
Reader Reviews
Many people in the technology industry, especially when talking about IT/Operations or NMS infrastructures, say phrases like "reference architectures" and "best practices". What do they mean? Well, this book might not define these terms, but if you do pick it up and read it, you will be able to understand what the actual Best Practices surrounding the IT/Operations space are, especially for Service Provider or Enterprise environments. This book is the only material in it's class that even mentions things like the ITIL, ISO9000, TMN OAM&P, and Workflow Management. Nobody but the best implement this stuff, and I'm sure the Andersen Consulting, PWC, and E&Y people don't want the general public getting their hands on books like this one for reason of the market niche that have built upon so well. I'm surprised that the authors didn't cover documentation or knowledge management, as well, with topics like SGML, DocBook, or similar - but they did cover pretty much everything else. This book is the "Mythical Man Month" of the NMS/OSS world. If you are building New World methodologies, or even building a NOC at a startup tech company, this book is totally for you.
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