Process Management

Features

• Cover Type: Hard Cover with 370 pages
• Published by: Springer
• Edition: 1st Edition August 13, 2003
• Written in: English
• ISBN 10 Number: 3540434992
• ISBN 13 Number: 978-3540434993
• Book Dimensions: 9.5 x 6.2 x 1 inches
• Weighs: 1.4 pounds

Reader Reviews
Whether new to process management/BPR/modelling or an experienced consultant you should be able to draw valuable lessons from this material. The book starts out by giving some context, setting the scene of process management and explaining the reasons for venturing into process re-/design. It goes on to describe the most common project set up and then delves into the process of process management itself, based on tried and tested methodologies. The authors use a constructed case study that follows the reader throughout the book to demonstrate the theory covered in the chapters; all very easy to follow and logically executed. Where it lacks somewhat is in the fields of training and change management that follow almost any process change in an organisation, but other books cover these areas extensively. However, it would have served the book well had the authors chosen to pull in these practises to an otherwise very successful book. I thoroughly recommend this book! Comment | | (Report this)