Creating Customer Delight: The How and Why of Customer...

Cover Type: Paperback with 154 pages
Published by: SAGE Publications July 22, 2005
Written in: English
ISBN 10 Number: 0761932968
ISBN 13 Number: 978-0761932963
Book Dimensions: 7.6 x 4.9 x 0.5 inches
Weighs: 7.2 ounces <a href="http://www.amazon.com/gp/help/seller/shipping.html/105-2382408-1242863?ie=UTF8&asin=0761932968&amp;seller=ATVPDKIK">

Buy Creating Customer Delight: The How and Why of Customer... here, one of many CRM books offered for sale at discount prices here at Rbookshop.com. We greatly appreciate your patronage at Rbookshop and look forward to offering you great products and prices now and in the future.

You Are Here: Home > Computer Books > CRM > Item 556

	Creating Customer Delight: The How and Why of Customer...
	by Kirti Seth Rakesh Seth Sales Rank: 2698388	$30.95 At Amazon on 11-15-2008.

*Features* Cover Type: Paperback with 154 pages Published by: SAGE Publications July 22, 2005 Written in: English ISBN 10 Number: 0761932968 ISBN 13 Number: 978-0761932963 Book Dimensions: 7.6 x 4.9 x 0.5 inches Weighs: 7.2 ounces *Product Description* Written in an accessible and easy to use style this book discusses the beginnings of customer relationship management (CRM) using India as an example of an expanding `customer care' service provider and analyzes the growing need for better customer understanding to build successful enterprises. It focuses on an integrated approach to CRM and the tools required for practising it, including: database management; call centres; customer relationship management technologies; and soft skills//communication. Back To Top
Creating Customer Delight: The How and Why of Customer... ~~List Price: $30.95~~ Available from Amazon Price: $30.95 Updated on 11-15-2008.

NOTICE: All prices, availability, and specifications
are subject to verification by their respective retailers.

We offer Creating Customer Delight: The How and Why of Customer... and other related CRM Books here at Rbookshop.com. To view more books about CRM please use the previous and next buttons near the top of this page.