Customer Centered Six Sigma: Linking Customers, Process...

Features

• Cover Type: Hard Cover with 340 pages
• Published by: ASQ Quality Press
• Edition: 1st Edition November 1, 2000
• Written in: English
• ISBN 10 Number: 0873894901
• ISBN 13 Number: 978-0873894906
• Book Dimensions: 10.1 x 7 x 1.1 inches
• Weighs: 2 pounds

Product Description
Customer Centered Six Sigma provides readers with a fundamental, yet comprehensive, approach to thoroughly involving customer requirements into all aspects of your organization's business. This book offers a very basic understanding of the Six Sigma initiative, placing heavy emphasis on the consideration and implementation of customer input throughout the process. The authors present a high-level review of basic Six Sigma tools for gathering customer requirements, conducting customer satisfaction surveys, and managing organizational processes and opportunities based upon customer input. The entire book discusses the involvement and alignment of the customer with the organization's processes and culture. Each chapter's points are reinforced with case-studies which emphasize key lessons learned.

Reader Reviews
In a world of Six Sigma books that tend to be on either extreme, hard core statistics or top level managerial material, Customer Centered Six Sigma is right on target. This book is filled with real life data and examples that drive home the critical issues surrounding implementation of Six Sigma projects from a perspective that will be useful to a Black Belt. The book illustrates how important it is to have a strong linkage between a Six Sigma project and your customers, and tells you how to get there. Finally, if you are involved with Six Sigma projects that are transactional based, this book could be a great help to you with data and examples from serviced based industries.