Customer Service: Empowerment and Entrapment

Cover Type: Paperback with 224 pages
Published by: Palgrave Macmillan January 18, 2003
Written in: English
ISBN 10 Number: 0333946073
ISBN 13 Number: 978-0333946077
Book Dimensions: 9.3 x 6.1 x 0.5 inches
Weighs: 12.5 ounces <a href="http://www.amazon.com/gp/help/seller/shipping.html/104-0370135-2734327?ie=UTF8&asin=0333946073&amp;seller=ATVPDKIK">

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	Customer Service: Empowerment and Entrapment
	by Andrew Sturdy, Irena Gruelis, and Hugh Willmott Sales Rank: 2119760	$42.95 At Amazon on 7-8-2008.

*Features* Cover Type: Paperback with 224 pages Published by: Palgrave Macmillan January 18, 2003 Written in: English ISBN 10 Number: 0333946073 ISBN 13 Number: 978-0333946077 Book Dimensions: 9.3 x 6.1 x 0.5 inches Weighs: 12.5 ounces *Product Description* Customer service is at the center of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. *Book Description* Customer service is at the center of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. Back To Top
Customer Service: Empowerment and Entrapment ~~List Price: $42.95~~ Available from Amazon Price: $42.95 Updated on 7-8-2008.

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