Customer Service For Dummies (For Dummies (Business and Personal...

Features

• Cover Type: Paperback with 408 pages
• Published by: For Dummies
• Edition: 3rd Edition May 1, 2006
• Written in: English
• ISBN 10 Number: 0471768693
• ISBN 13 Number: 978-0471768692
• Book Dimensions: 9.1 x 7.4 x 1 inches
• Weighs: 1.3 pounds

Product Review
A 'must-have' manual for companies of all sizes -- from the sales proprietor to the largest corporation. -- Home Business Journal

ExcellentProvides lots of step-by-step tips. -- Small Business Opportunities

Well-written, fun-to-readAn great book to make those hard-earned marketing dollars work to your advantage. -- Self-Employed America --This text refers to an out of print or unavailable edition of this title.

Product Description
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the basics of service selling and presents up-to-date advice on such basics as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs.

Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

Reader Reviews
This review is from: Customer Service for Dummies (Paperback) There is no way just reading this book will turn you into a customer service professional. But it does contain hidden treasures for those who already our customer service professionals. I was able to take advantage of the preprinted forms in the chapter called "Taking your Company's Pulse: How to Survey Your Customers". I was grateful for the chapter called " You're Never Too Old (or young) to Learn: Service Training" This review was dictated using the ViaVoice (ASIN: B000031KIZ) with minor corrections by Microsoft Word.