Features
- Cover Type: Hard Cover with 680 pages
- Published by: Sage Publications, Inc
- Edition: 1st Edition December 22, 1999
- Written in: English
- ISBN 10 Number: 0761918108
- ISBN 13 Number: 978-0761918103
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Book Dimensions:
9.3 x 6.3 x 1.9 inches
- Weighs: 2.8 pounds
Product Review
"This is a 'must-read' book for professors who wish to start or continue serious academic work in this emerging field of relationship marketing as well as for practitioners who increasingly need to focus on establishing a relationship with each of their customers." --
Review
Product Review
"This is a 'must-read' book for professors who wish to start or continue serious academic work in this emerging field of relationship marketing as well as for practitioners who increasingly need to focus on establishing a relationship with each of their customers." (Lluis G. Renart )
Reader ReviewsThis book attempts to pull together the latest thinking on relationship marketing from America, the UK and Europe. It is a very good reference book for someone carrying out academic study in the field. It is biased towards business to business and services and admits that relationship marketing is not as well documented in the area of mass market products.