Features
- Cover Type: Hard Cover with 172 pages
- Published by: Palgrave Macmillan August 12, 2004
- Written in: English
- ISBN 10 Number: 1403936250
- ISBN 13 Number: 978-1403936257
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Book Dimensions:
8.5 x 5.7 x 0.8 inches
- Weighs: 13.4 ounces
Product Description
This book presents a new and practical segmentation approach to be used in global customer management in the form of a scale by which to measure the level of corporate globalization. This is a tool that will help companies segment their customers and enable them to adapt customer management strategies when dealing with increasingly global customers. This in turn helps determine the company's own strategic position, thereby enhancing corporate performance.
About The Author
Petra Kuchinka is Assistant Professor in the Department of Marketing at Johannes Kepler University, Linz, Austria.