Features
- Cover Type: Hard Cover with 288 pages
- Published by: ePlanet Publishing, Inc. February 1, 2008
- Written in: English
- ISBN 10 Number: 0979381800
- ISBN 13 Number: 978-0979381805
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Book Dimensions:
9.1 x 6.1 x 1.1 inches
- Weighs: 8 ounces
Product Description
Making Companies Work points out the management silliness that passes for wisdom. These mismanagment practices weaken companies'competitiveness, reduce shareholder value, and kill employee morale and loyalty. From the hiring of celebrity CEO's with their unconscionable pay packages, through management-by-fad, to product-focus instead of customer-focus, the author lays out a list of management ills. Probably the worst of these is the way companies consider their customers and their employees are expendable. The author points out that mergers are almost never successful, that customer service can be a profit center instead of a cost center, and that it is cheaper to keep your current employees than it is to lay them off and later hire new people. Each chapter in the book includes keys, or summary ideas, for quick reference. The book concludes with the author's 7 keys: what the author believes are the 7 keys to higher profits, happier employees, and more satisfied customers.
About The Author
Alan Stafford is a business speaker, corporate consultant, and author who works with companies across the United States. He helps them create sustainable profitability by following proven business practices that center on serving customers in a way that creates loyalty and steady profits. Alan also speaks and consults on leadership and teamwork. He teaches that employee lay-offs are a failure of management. He has earned two post-graduate business degrees. In addition, he is a certified coach who has taught other coaches. Now he works with executives to improve their personal productivity as well as their organization's performance.
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