The Call Centre Customer Care Pocketbook (Pocketbooks)...

Cover Type: Paperback with 112 pages
Published by: Management Pocketbooks February 1, 2005
Written in: English
ISBN 10 Number: 1903776333
ISBN 13 Number: 978-1903776339
Book Dimensions: 5.7 x 4.1 x 0.3 inches
Weighs: 4.2 ounces <a href="http://www.amazon.com/gp/help/seller/shipping.html/104-2187757-3277541?ie=UTF8&asin=1903776333&amp;seller=ATVPDKIK">

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	The Call Centre Customer Care Pocketbook (Pocketbooks)...
	by Mike Applegarth, Keith Posner, and Adrian Guttridge Sales Rank: 5850590	$12.95 At Amazon on 11-15-2008.

*Features* Cover Type: Paperback with 112 pages Published by: Management Pocketbooks February 1, 2005 Written in: English ISBN 10 Number: 1903776333 ISBN 13 Number: 978-1903776339 Book Dimensions: 5.7 x 4.1 x 0.3 inches Weighs: 4.2 ounces *Product Description* Internet transactions offer customers convenience but remote trading has its price: customers feel much less loyalty to individual companies and the loss of face-to-face contact can result in poor or non-existent customer service. The Call Centre Customer Care Pocketbook addresses these issues, and looks at how to retain customer loyalty and offer good service in the digital age. Back To Top
The Call Centre Customer Care Pocketbook (Pocketbooks)... ~~List Price: $12.95~~ Available from Amazon Price: $12.95 Updated on 11-15-2008.

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