Features
- Cover Type: Hard Cover with 304 pages
- Published by: Collins Business
- Edition: Revised Edition August 20, 2002
- Written in: English
- ISBN 10 Number: 0060526564
- ISBN 13 Number: 978-0060526566
-
Book Dimensions:
8.8 x 6.2 x 1.1 inches
- Weighs: 1.2 pounds
From Publishers Weekly
In an update to the volume they published ten years ago, Rosenbluth, the CEO of an eponymous travel management company, and Peters, his former communications officer, remind readers that despite great changes in the business world, the need for companies "to attract, retain, and develop astonishingly great people" is a constant. They argue that company's employees, not its customers, should be management's top priority: managers should hire "nice people" and create an environment in which friendships can develop. Maybe it sounds a little wishy-washy, but it's worked for Rosenbluth International (NB: they have a 98% customer retention rate and $6.2 billion in annual sales). Tenets include: monitor company morale, keep leaders accessible, make your company "a lifestyle," offer lots of opportunities for learning new things, celebrate success, be flexible. By charting the changes within their own company, Rosenbluth and Peters show how other businesses can become better places to work as well.
Copyright 2002 Reed Business Information, Inc.
Product Review
"Hal Rosenbluth's story is one of the great unsung business sagas of the 80's and 90's." --
-- Tom Peters
--This text refers to an out of print or unavailable edition of this title.
Reader ReviewsWhen I saw this title, I had to get the book. Managers could learn some valuable lessons by listening to these authors. The heartfelt chapters on dealing with the after effects of 9/11 were a great insight on hearing how executives dealt with this American tradegy. As a manager, I will definitely be using some of these simple, inexpensive, ideas within my team.
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