Customer Relationship Management: How to Turn a Good Business...

Cover Type: Paperback with 230 pages
Published by: Thorogood Publishing
Edition: 1st Edition September 15, 2001
Written in: English
ISBN 10 Number: 185418119X
ISBN 13 Number: 978-1854181190
Book Dimensions: 8.2 x 5.5 x 0.7 inches
Weighs: 13.4 ounces <a href="http://www.amazon.com/gp/help/seller/shipping.html/104-5476009-1765523?ie=UTF8&amp;seller=ATVPDKIK">

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	Customer Relationship Management: How to Turn a Good Business...
	by Graham Roberts-Phelps Sales Rank: 2006615	$13.59 At Amazon on 6-28-2008.

*Features* Cover Type: Paperback with 230 pages Published by: Thorogood Publishing Edition: 1st Edition September 15, 2001 Written in: English ISBN 10 Number: 185418119X ISBN 13 Number: 978-1854181190 Book Dimensions: 8.2 x 5.5 x 0.7 inches Weighs: 13.4 ounces *Book Description* Every customer is an individual with a choice. The role of Customer Relationship Management (CRM) is to ensure that each first-time buyer becomes an ongoing client, and every client a self-perpetuating advocate of your business. This book explains the elements of CRM and how to establish an integrated customer relationship-oriented approach in your organisation. How, in a word, to become a business where every customer's need is not just provided for but anticipated. Book Info Information about and insights into how to attract and retain customers are provided in this business manager's reference. Softcover. Back To Top
Customer Relationship Management: How to Turn a Good Business... ~~List Price: $24.95~~ Available from Amazon Price: $13.59 Updated on 6-28-2008.

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