Customer Relationship Management

Cover Type: Hard Cover with 490 pages
Published by: Osb Publisher Pte Ltd; Har/Cdr edition September 1, 2003
Written in: English
ISBN 10 Number: 9810481624
ISBN 13 Number: 978-9810481629
Book Dimensions: 9.7 x 8.5 x 1.1 inches
Weighs: 2.5 pounds

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	Customer Relationship Management
	by EC-Council Sales Rank: 2625378	$14.95 At Amazon on 6-28-2008.

*Features* Cover Type: Hard Cover with 490 pages Published by: Osb Publisher Pte Ltd; Har/Cdr edition September 1, 2003 Written in: English ISBN 10 Number: 9810481624 ISBN 13 Number: 978-9810481629 Book Dimensions: 9.7 x 8.5 x 1.1 inches Weighs: 2.5 pounds *Book Description* The relationship between suppliers, technology, and customers is explained in this guide to customer relationship management. Advice is provided on how to acquire and retain customers by leveraging the latest advanced technologies and how to maintain a customer service support center in an e-business environment. Customer lifecycle management and lifetime value, customer strategy, and building a business case for customer relationship management are discussed. This book will prepare managers for the EC-Council CRM exam 212-16. *About The Author* The International Council of Electronic Commerce Consultants (EC-Council) is a professional organization for aspiring and practicing electronic commerce professionals. This book was developed by EC-Council members who have passed the CRM exam 212-16. Back To Top
Customer Relationship Management Available from Amazon Price: $14.95 Updated on 6-28-2008.

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