Features
- Cover Type: Paperback with 125 pages
- Published by: Bernan Press; 2Rev Ed edition June 30, 2004
- Written in: English
- ISBN 10 Number: 9077212035
- ISBN 13 Number: 978-9077212035
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Book Dimensions:
6.3 x 3.8 x 0.3 inches
- Weighs: 5 ounces
Book Description
Containing information on the ASL (the Application Services Library) framework, currently the only public domain application management standard in the world. This guide introduces the basic concepts of ASL through realistic work scenarios based on a fictitious IT service provider, in order to demonstrate how managers within business organizations can adopt best practices to help reduce costs and improve service quality.
Publisher Description
Available in English and Dutch