Foundations of IT Service Management: based on ITIL (English...

Features

• Cover Type: Paperback with 231 pages
• Published by: Van Haren Publishing
• Edition: 2nd Edition September 15, 2005
• Written in: English
• ISBN 10 Number: 9077212582
• ISBN 13 Number: 978-9077212585
• Book Dimensions: 9.3 x 6.6 x 0.5 inches
• Weighs: 1.1 pounds

Product Review
(Previous edition)

..among the best I've read 2002, and .among the most important books published this year for IT.professionals. -- Mike Tarrani on Amazon.com

(Previous edition)

If you're looking for the best introductory ITIL book on the market, this is absolutely it. -- Barry T Campbell on Amazon.com

(Previous edition) ..ideal for anyone involved in IT organization or reengineering, and should be read by all IT professionals. -- Linda Zarate on Amazon.com

among the best I've read, certainly among the most important books published for IT operations and infrastructure professionals -- Amazon Reviewer

he recommends this book to anyone interested in giving the certification exam -- Amazon Reviewer

in my opinion should be read by all IT professionals -- Amazon Reviewer

An great preparation tool for basic ITIL certification exams. -- Malcolm Ryder, CA Architect

No book have I recommended more highly than this. Without exception it's the one book reference to IT Service Management. -- David Messineo, Computer Associates

¡­ If you're looking for the best introductory ITIL book on the market, this is absolutely it -- Amazon Reviewer

Product Description
This introduction to IT Service Management, published by ITSMF-NL, is based on the latest edition of the ITIL books on Service Support and Service Delivery and is intended to serve as a thorough and convenient introduction to the field of IT Service Management and a selection of the books in the IT Infrastructure Library (ITIL), and a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management.

Reader Reviews
Excellent book to understand the ITIL basics and to clear the foundation certification. I would recommend this if your objective is to clear the certification in a short span of time. There are other books available if you want to read every process in detail.