Features
- Cover Type: Paperback with 384 pages
- Published by: For Dummies
- Edition: 1st Edition July 25, 2003
- Written in: English
- ISBN 10 Number: 0764516981
- ISBN 13 Number: 978-0764516986
-
Book Dimensions:
9.1 x 7.3 x 0.9 inches
- Weighs: 1.5 pounds
Product Description
- The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace
- Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service
- Provides expert tips and tricks to make the software work more effectively
- Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships
- Author is considered one of a handful of global experts on CRM for small- and medium-sized businesses
Download Description
* The ideal introductory guide to
Microsoft's much anticipated entry into the Customer Relationship Management (CRM)
software marketplace
* Discusses the key features of
Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service
* Provides expert tips and tricks to make the
software work more effectively
* Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships
* Author is considered one of a handful of global experts on CRM for small- and medium-sized businesses
Reader ReviewsThere is very little in this book. Don't buy it. P.S. The product isn't ready for prime time either.
Search for books at
