Features
- Cover Type: Hard Cover with 256 pages
- Published by: AMACOM
- Edition: 3rd Edition March 2003
- Written in: English
- ISBN 10 Number: 0814407560
- ISBN 13 Number: 978-0814407561
-
Book Dimensions:
9 x 5.9 x 1.1 inches
- Weighs: 1.2 pounds
Charlotte Area SHRM, Tim Taylor, SPHR, President
"recommend you pick up a copy."
Book Description
Human resources professionals are entrusted, perhaps more than any other corporate designates, with the well-being of their organization's population. They bridge the gaps between the individual and the collective, the human being and the purpose. The most successful and effective HR professionals see their careers as a calling, and their work, though driven by corporate goals, is graced by a sense of purpose, a profound generosity, and a love for what they do and the constituencies they serve.
HR from the Heart is a book for HR practitioners who love their jobs -- or want to. Libby Sartain, one of the country's top human resources executives, reveals how HR professionals create a synergy between business objectives and the requirements and wants of employees. This inspiring book is equal parts motivational message and how-to, confessional and career guide. Filled with stories from Sartain's considerable experience,
HR from the Heart offers a first-hand perspective on forging relationships, selling HR to the company, taking diversity beyond "by the book," keeping policy in perspective, and more -- all while making the right career moves, staying engaged, and forwarding the strategic goals of the company.
Reader ReviewsI write this on the day Rodney Dangerfield died. Fitting. I've worked in the HR field for 25 years, and never once read a book that so correctly summarized the true purpose of HR work. I've seen people enter this field because "they like people," or because they cannot get a church to appoint them as a minister, or because they don't like math. I've also seen many HR practitioners sink into a morass of self-absorption, cynicism, despair or xenophobia. How can a reasonable person spend their life's work "fighting with management" with no consciousness of that proposition's essential irony: if you are in HR, you ARE in management. Dave Ulrich told us ten years ago that HR had to add value by delivering business results. OK, we get that part. Libby Sartain tells us practical, down-to-earth things we need to know to get those results, retain our self-respect, and experience the sheer joy of seeing our work result in wonderful customer service. To see what Libby has accomplished, watch the cable series on airlines. Watch what the front-line Southwest Airlines people do habitually, casually: show compassion, empathy and humor to people whom you would swear were the last to deserve it. She correctly credits Herb Kelleher with creating a customer service company which happens to fly people around. See the power of excellent HR brought to life. Read this book. We get the respect we deserve; Libby tells us how to earn it.
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