Working with Emotional Intelligence

Features

• Cover Type: Paperback with 400 pages
• Published by: Bantam; Reprint edition January 4, 2000
• Written in: English
• ISBN 10 Number: 0553378589
• ISBN 13 Number: 978-0553378580
• Book Dimensions: 8.3 x 5.2 x 1 inches
• Weighs: 10.4 ounces

Product Review
Working With Emotional Intelligence takes the concepts from Daniel Goleman's bestseller, Emotional Intelligence, into the workplace. Business leaders and outstanding performers are not defined by their IQs or even their job skills, but by their "emotional intelligence": a set of competencies that distinguishes how people manage feelings, interact, and communicate. Analyses done by dozens of experts in 500 corporations, government agencies, and nonprofit organizations worldwide conclude that emotional intelligence is the barometer of excellence on virtually any job. This book explains what emotional intelligence is and why it counts more than IQ or expertise for excelling on the job. It details 12 personal competencies based on self-extreme proficiency (such as accurate self-assessment, self-control, initiative, and optimism) and 13 key relationship skills (such as service orientation, developing others, conflict management, and building bonds). Goleman includes many examples and anecdotes--from Fortune 500 companies to a nonprofit preschool--that show how these competencies lead to or thwart success.

Unlike IQ, emotional intelligence can keep growing--it continues to develop with life experiences. Understanding and raising your emotional intelligence is essential to your success and leadership potential. This book is an great resource for learning how to accomplish this. --Joan Price --This text refers to the Hardcover edition.

Amazon.com Audiobook Review
This abridged audio version, sharply narrated by the author, focuses on Goleman's theories of emotional intelligence in the workplace, a standard that measures how well people manage feelings, interact, and communicate. In educational but accessible tones, Dr. Goleman explains the need for emotional intelligence in employees, the issues that arise when such skills are lacking, and practical guidance on how to achieve these skills. Goleman's use of real-life examples highlights the important lessons learned from business-world successes and failures. The humorous anecdotes also keep the listener entertained while he presents somewhat esoteric but insightful and interesting ideas, which ultimately increase the potential to succeed and lead others. (Running time: three hours, two cassettes) --Cate Bick --This text refers to the Audio Cassette edition.

Reader Reviews
The author suggests five competencies in which we can manage ourselves: Self awareness (Emotional Awareness, self-accessment, self-confidence) Self Regulation (Self-Control, Trustworthiness, adaptiblity, innovation) Motivation (achievement driven, commitment, initiative, optimism) Empathy (understanding others, developing others, service oriented, politically aware), Social skills (influence, conflict management, leadership, catalyst, building bonds, collaboration and cooperation, and team). The book's frame-work focuses on the five competencies: Self-Awareness, Self-Regulation, Motivation, Empathy, and Social skills. I liked the personal stories illustrating the positive effects of soft skills. The storie sources came from friends, associates, and research cases. I disliked the conclusions drawn from the stories suggesting confidence in cause and effect of EQ results. I liked what Dr Goleman was advocating about the importance of people skills: social radar, arts of influence, and collaboration and teams. I disliked lack of detail methodology to achieve the desired results. I felt there was too much contrast between IQ verse EQ. The book provides a strong case argument for an investment in Emotional Intelligent. One shocking point the author makes early in the book, states that the top 1 percent of the Emotionally Intelligent in the IT field are 1200 percent more productive. I would have liked to read more cases studies about these observations and conclusions for his study. That statement alone sparked a ton of curiousity about EQ. I'm very interested in learning how effective IT managers are in accessing the emotional needs of their employees and customers and how to implement EQ to improve performance. I disliked the lack of practical application. There was a disconnect between converting ideas of EQ into action. I felt the book focused too much on the principles of EQ, rather than the practical application of EQ. Basically he did not effectively answer the question, " How can I uses the EQ in my job to make a difference." I didn't get the opportunity to say "cool EQ works for me" Comment | | (Report this)