Features
- Cover Type: Hard Cover with 240 pages
- Published by: Wiley
- Edition: 1st Edition December 11, 2006
- Written in: English
- ISBN 10 Number: 0470047461
- ISBN 13 Number: 978-0470047460
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Book Dimensions:
9 x 6.1 x 0.8 inches
- Weighs: 1 pounds
Reader Reviews
I had the opportunity to read Ralph's book while he was delivering onsite Balanced Scorecard facilitation for my current employer. With more than a decade of experience in process improvement, and having read several books on linking process to strategy, I can say that Ralph has done a great job of distilling his consultative approach to the page, providing both the concepts behind his methods and guidelines for applying them to your own business scenarios in the pages of this book. I highly recommend both this book and Ralph's services, as he is an engaging and well-versed expert in the field.
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