IT Service Management - An Introduction based on ISO 20000 and...

Features

• Cover Type: Paperback with 500 pages
• Published by: Van Haren Publishing May 23, 2007
• Written in: English
• ISBN 10 Number: 908753051X
• ISBN 13 Number: 978-9087530518
• Book Dimensions: 9.3 x 6.7 x 1.3 inches
• Weighs: 2.5 pounds

Product Description
In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the requirements of the organization are now essential to their survival. This Introduction to IT Service Management, published by itSMF-I, is based on the latest edition of the ITIL books Version 3 and is intended to serve as: A thorough and convenient introduction to the field of IT Service Management and a selection of the V3 core books in the IT Infrastructure Library (ITIL). A guide to the specific processes relating to ITIL V3 and Service Management practices in general. A guide to all the major frameworks found within this specific industry

Reader Reviews
What is worrying about this book is that it made sense! I thought as I began my review that I was in for a tiresome journey of Governance, Risk and Compliance; but I actually got a wake up call about this powerful framework. If you buy this book, then I can tell you there won't be any excuses for not understanding the history, structure and penalties that Sox has at its disposal. The introductory book, which is based on a collective Body of Knowledge (SOXBOK) is an excellent starter pack for any professional moving into the GRC field (and not just in the US). The text gives you a framework in any language that can be adopted to build the disciplines of corporate responsibility, conflict of interest, criminal fraud accountability, auditor independence, etc. etc. The book guides you through the complexity of the Sarbanes Oxley framework and gives you a very handy reference table at the front of the book that summarizes all the sections. It is unashamedley fairly technical; but SOX is not something that organizations should be joking about. Check the Appendicies for some practical examples of the concepts covered (don't expect to find a complete set of templates, but you'll get the idea).