Netsourcing: Renting Business Applications and Services Over a...

Features

• Cover Type: Hard Cover with 368 pages
• Published by: Pearson Education
• Edition: 1st Edition April 18, 2002
• Written in: English
• ISBN 10 Number: 0130923559
• ISBN 13 Number: 978-0130923554
• Book Dimensions: 9.5 x 6.2 x 1 inches
• Weighs: 1.4 pounds

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In Netsourcing: Renting Business Applications and Services Over a Network, leading outsourcing researchers share new findings on the key success factors associated with outsourcing--offering practical advice for every aspect of the decision and every phas

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The definitive decision-maker's guide to renting business applications over a network.

Netsourcing: The market, the players, the services

A guide to the fast-changing netsourcing playing field

Integrating netsourcing options within a total IT sourcing portfolio

Even large-size customers can benefit from selective netsourcing

Best practices for evaluating and selecting providers

Choosing partners that fit your approach to business-and have real staying power

Minimizing the risks of netsourcing partnerships

Realistic best practices for managing technical, contractual, operational, and managerial risk

Previewing new strategic options in netsourcing

What you need to know about "next-generation" netsourcing services-and service providers

Managing the netsourcing relationship successfully

Achieving the "holy grail": the "win-win" outsourcing relationship

Enterprise case studies: key outsourcing successes and failures

What works, and what doesn't: the experiences of today's leading global companies

Netsourcing is the practice of renting or "paying as you use" access to supplier-managed business applications, made available to multiple customers over the Internet or other networks. The concept of delivering business applications as a service-or "apps on tap"-was initially called application service provision (ASP). But that term has proved too narrow. Today customers are using netsourcing to hand over entire business processes to service providers, such as human resource management or accounting, and to remotely host and manage customer-grown applications.

The netsourcing value proposition to customers is compelling: no upfront infrastructure costs or costly software licenses, business applications delivered in days/weeks, scalable solutions that grow or contract with the customer's business, flexible solutions with minimal switching costs, and minimal expensive in-house support staff-to name a few. Given these benefits, who wouldn't want to netsource? On the downside, there are significant netsourcing risks that must be mitigated. The netsourcing of business applications is still seen as an immature option primarily offered by unstable dot.com start-ups. Business managers worry about the reliability and security of the Internet, feel that their business requirements are too idiosyncratic for canned, "one-to-many" solutions, and do not trust outsiders to supply mission-critical systems.

So how can businesses leverage the value offered by netsourcing while reducing its risks? How can businesses compare and integrate netsourcing with other sourcing options? Every business is asking questions like these. Netsourcing delivers the answers.

Based on unparalleled research at the world's leading enterprises, this book identifies the key factors associated with successful outsourcing-from planning through ongoing relationship management, and beyond. The authors show you how to take full advantage of the dramatic changes roiling the outsourcing marketplace, helping you realistically assess the promise of next-generation outsourced services-and the capabilities of the service providers who offer them.

"In the early phase of the evolution of the ASP market, few pioneers were willing to acknowledge the importance of understanding the concepts of outsourcing as they launched their offerings. The strongest survive, and will benefit from reading this comprehensive analysis of the third wave of outsourcing. The authors have shown insight and wisdom that makes this a must read for any company that is on the periphery or in the thick of delivering application services."

-Paula M. Hunter,
Chairman, ASP Industry Consortium

"The sourcing neophyte, expert, and supplier can all benefit from the wisdom of these pages."

Dennis McGuire,
Chairman and CEO,
Technology Partners International, Inc.

"An important book. It provides an insightful, in-depth analysis of exciting new markets in their embryonic stage. The authors spare no punches, but also show how fundamentally different modes of delivering infrastructure, services and applications are taking shape.If you want to understand the IT future, this is essential reading."

-Ghobad Broumand,
Chairman, MainPass Technologies

"Netsourcingmakes essential reading for those wanting to understand the new marketspace."

Sara Cullen,
Managing Director, Cullen Associates