Features
- Cover Type: Paperback with 240 pages
- Published by: Wiley January 13, 2003
- Written in: English
- ISBN 10 Number: 0470843411
- ISBN 13 Number: 978-0470843413
-
Book Dimensions:
9.7 x 6.7 x 0.5 inches
- Weighs: 14.7 ounces
Product Review
"an great review of research into relationship marketing and its impact on marketing concepts." (Times Higher Education Supplement, 28 February 2003)
Product Description
This title explores the growing concept of relationship marketing, defined as the process of creating, maintaining, and enhancing strong, value-laden relationships with customers and other stakeholders. Relationship Marketing explores the concept in theory and practice for use in the e-commerce era. The book offers an understanding of relationship marketing as a business strategy within a framework that integrates marketing, e-commerce, corporate communications, and knowledge management.