Features
- Cover Type: Paperback with 430 pages
- Published by: O'Reilly Media, Inc. August 19, 2005
- Written in: English
- ISBN 10 Number: 0596009887
- ISBN 13 Number: 978-0596009885
-
Book Dimensions:
8.9 x 6.1 x 1 inches
- Weighs: 1.2 pounds
Product Description
In order to establish and then maintain a successful presence on the Web, designing a creative site is only half the battle. What good is an intricate Web infrastructure if you're unable to measure its effectiveness? That's why every business is desperate for feedback on their site's visitors: Who are they? Why do they visit? What information or service is most valuable to them?
Unfortunately, most common Web analytics
software applications are long on functionality and short on documentation. Without clear guidance on how these applications should be integrated into the greater Web strategy, these often expensive investments go underused and underappreciated.
Enter "Web Site Measurement Hacks," a guidebook that helps you understand your Web site visitors and how they contribute to your business's success. It helps organizations and individual operators alike make the most of their Web investment by providing tools, techniques, and strategies for measuring--and then improving--their site's usability, performance, and design. Among the many topics covered, you'll learn:
definitions of commonly used terms, such as "key performance indicators" (KPIs)
how to drive potential customers to action
how to gather crucial marketing and customer data
which features are useful and which are superfluous
advanced techniques that senior Web site analysts use on a daily basis
By looking at how real-world companies use analytics to their success, "Web Site Measurement Hacks" demonstrates how you, too, can accurately measure your Web site's overall effectiveness. Just as importantly, it bridges the gulf between the technical teams charged with maintaining your Web'sinfrastructure and the business teams charged with making management decisions.
It's the technology companion that every site administrator needs.
About The Author
Eric Peterson has been working in Web analytics since 1998 in both a technical and a marketing capacity. Currently, he is an analyst at JupiterResearch, a well-respected analyst firm focusing exclusively on the Internet, covering analytics, search, content management systems and related application technology. In his short tenure at JupiterResearch, he has been quoted in a number of well-respected publications, including InternetRetailer, InfoWorld, The Deal, Ecommerce Guide, Datamation, MediaDaily News and Clickz. He regularly give Webinars on a number of site operations subjects including Web analytics, key performance indicators, search, usability and content management.
Reader Reviews
No matter which page I read in this book, I always felt like I was a student in the area of web site statistics and had been afforded the privilege of speaking one on one with someone who really knows their stuff. Unlike other Hacks books I've read, in this text, all the sections flow together, redefining "Hack" as sub-topics of the current sections primary focus. Although you are expected to have a basic understanding of the underlying technology, the author writes in a very easy to follow, natural language fashion that neither dumbs the topics down nor makes the reader skip ahead passed fluff. In fact, there is a refreshing lack of sidebar or call-out sections, author's useless opinion about the weather in Albuquerque, or paragraphs dedicated to promoting some commercial product. Which leads me to another positive point about this book; any topic presented that requires a third party application to demonstrate with - uses freeware products readily available and without hitches. After spending a few pages explaining what networking traffic tools are appropriate for web site visit tracking and which are appropriate for internal network traffic monitoring, the reader is then introduced to what is / is not appropriate data to monitor, and why. Once a foundation has been laid, time is spent reviewing the different mechanism of gathering usage statistics from your web site, including the web server's intrinsic logging, cookies, Macromedia Flash Local Shared Objects, RSS, JavaScript page tags, and Web Bugs. This book considers the last two to be the primary data gathering engine and are well covered, from general flow and browser trends, to implementing the code and ensuring you have a good privacy policy posted. The bulk of the book is then dedicated in showing you how you you can implement these tools into your web site, RSS feed, and emails to best gather real-time user environmental settings, dynamically display information or reconfigure your presentation based on said settings, and learn if parts of your presentation need to be reworked. There is no end of good information in this book for anyone who wishes to learn the basics & intermediates of web site usage measurements. An abundance of code examples and plain-English presentation ensure that you understand the material and are never lost due to overly complicated presentations of concepts, or put-off by over simplifications. The author has brought an abundance of real-world experience into this text and it shows.
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