Features
- Cover Type: Paperback with 400 pages
- Published by: Wiley July 27, 1998
- Written in: English
- ISBN 10 Number: 0471252689
- ISBN 13 Number: 978-0471252689
-
Book Dimensions:
9.2 x 6.2 x 1.1 inches
- Weighs: 1.5 pounds
Product Description
A complete guide to making outsourcing work for your company.
As leading companies worldwide have discovered, delegating responsibility for strategic functions such as IT, sales and marketing, and manufacturing to outside vendors often leads to improved quality, increased efficiency, and added value for companies and their customers. Now, in this first comprehensive guide to outsourcing, expert Steven Bragg provides the practical information corporate decision-makers need to take full advantage of today's outsourcing opportunities.
Outsourcing provides expert guidance on every crucial aspect of outsourcing. It covers all recognized organizational functions, including accounting, IT, customer service, sales and marketing, engineering, manufacturing, clerical, administration, maintenance, and more. Drawing upon his experience as an outsourcing consultant, Bragg closely appraises the benefits and risks involved in outsourcing any or all functions and provides detailed, easy-to-follow guidelines on:
- Deciding which functions you should and shouldn't outsource
- Selecting the best outsourcing partners for your company
- Bidding, legal and contractual issues, organizational restructuring, personnel, and general management issues
- Maintaining quality control and managing outsourcing partners' performance
- Measuring supplier performance and the achievement of expected cost benefits.
Outsourcing is an indispensable guide for all managers interested in taking advantage of one of today's most valuable business resources.
Download Description
Originally used simply to save money, outsourcing is now expected to benefit companies in areas such as quality improvement, increased efficiency, cost control, added value, and fulfillment of customer needs. However, outsourcing can also result in a loss of control and in-house expertise and dependency on an outside vendor. This book closely looks at all of these issues, helps companies make informed decisions about whether and what to outsource, and advises how to ensure peak performance, both in- and out-of-house. This practical guide covers determining which functions to outsource, selecting suppliers and monitoring their performance, the impact of outsourcing on a company's strategic and financial position, and more.
Reader ReviewsThis is a great book to understand Outsourcing, why you need it, when you need it and how to do it successfully. The book guides you through; (1) The Advantages and Disadvantages of Outsourcing. (The basic rationale of the decision) (2) Contract-specific issues. (Legal, strategic impact, etc) (3) Transition issues. (Employment contracts, timelines, personnel) (4) Creating Control Points. (So you know what's going on) (5) Measuring the outsourced function. (Milestone events and performance tracking) (6) Managing the outsourced function. (Show optimal management type for every function) (7) Potential customer service issues. (Also applies to Internal Customers, the employees) (8) Getting out of the outsourcing arrangement. (You need to put it in the contract) Interestingly enough, every function can be outsourced, either partially or completely. (Yes, even YOUR job!). Take a proactive approach. Buy the book, absorb the knowledge and be part of the solution rather than the problem. In addition to being an excellent author, Mr. Bragg "walks the talk". He's not an academician telling us how things could be but rather an experienced professional who understands how things work in the real world. A rare talent. You need this book. Rated A+++
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