Business Process Management, Second Edition: Practical...

Features

• Cover Type: Paperback with 504 pages
• Published by: Butterworth-Heinemann
• Edition: 2nd Edition March 7, 2008
• Written in: English
• ISBN 10 Number: 0750686561
• ISBN 13 Number: 978-0750686563
• Book Dimensions: 9.7 x 7.4 x 1.2 inches
• Weighs: 2.1 pounds

Product Description
Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization.

This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture.

* A proven step-by-step framework for the Business Process Management practitioner

* Features practical tools, explanations, guidance and over 50 case studies to illustrate best practice

* New edition includes checklists of all phases & steps, summaries of tools per phase, and an overview of business process trends

About The Author
John Jeston has extensive experience in the business and IT industries, where for over thirty years he has covered project management, Business Process Management (BPM), business process re-engineering, systems development, outsourcing, and general management. In addition to his roles as a consultant, he has held the positions of Financial Controller, Divisional Manager, Director of a software company, HR Director and Chief Information Officer. John is an internationally recognised expert in BPM strategy and implementation. He currently manages his own internationally based consultancy, Management by Process Pty Ltd, specialising in training and selected process service offerings. Johan Nelis has international experience as a hands-on Business Process Management Consultant. He established and managed a BPM practice of thirty consultants in the Netherlands. He established the Dutch BPM Forum. He is Lead Consultant at a BPM consultancy, where he provides strategic advice on business process services and supervises a team of BPM consultants.

Reader Reviews
This review is from: Business Process Management: Practical Guidelines to Successful Implementations (Hardcover) First BPM book that provides this level of depth. The framework described should be closely looked at by mid and large companies bringing BPM. I believe it's most beneficial to center of excellence participants, BPM project managers and executve sponsors. The maturity model described on page 300 is outstanding. Comment (1) | | (Report this)