SAP System Operations

Features

• Cover Type: Hard Cover with 350 pages
• Published by: SAP Press February 10, 2004
• Written in: English
• ISBN 10 Number: 1592290256
• ISBN 13 Number: 978-1592290253
• Book Dimensions: 9.6 x 6.9 x 0.9 inches
• Weighs: 1.6 pounds

Book Description
This unique new book provides you with concepts and practical solutions that will enable you to optimize your SAP operations. Get in-depth information to set up a viable Standard Operating Environment (SOE) for SAP systems, as well as time-saving tips for certification and validation of your system landscape. Plus, benefit from and customize the numerous examples and case studies extracted from the worldwide operations of many large SAP customers.

Take advantage of proven solutions, exclusive tips, and practical examples that enable you to better organize your SAP operations. Learn to streamline 24/7 operations, use Service Level Agreements (SLAs), conquer change management challenges, and tackle disaster recovery and security concerns with confidence. You'll also discover expert training recommendations for the management of IT processes. Plus, read about real-world, cross-industry customer insights on the pros and cons of outsourced solutions for your system operation tasks. Although SAP System Operations primarily focuses on SAP systems, you can apply many of the principles found in this indispensable reference book to other ERP and mission-critical software solutions.

Highlights Include:

Practical guidance on validation and certification regulations:

ISO 9000

Good IT Practices (GITP)

Exclusive insights on exploiting SLAs

How to set up a viable SOE

Step-by-step instruction to streamline 24/7 operations

Best practices for change management and quality assurance

Understanding the pros and cons of outsourced solutions

Optimizing the structure of your support organization

Expert training recommendations

Real-world customer case studies

Proven techniques for disaster recovery / high availability and data security

And much more.

About The Author
Michael Missbach is a Senior Consultant at HP and works in the SAP HP Competence Center in Walldorf (Germany). Mathias Wilhelm, Ralf Sosnitzka and Josef Stetzel currently work at SAP SI. All authors have extensive experience in System Operations and in supporting large computer centers.