Features
- Cover Type: Paperback with 254 pages
- Published by: Trafford Publishing September 20, 2007
- Written in: English
- ISBN 10 Number: 1425140327
- ISBN 13 Number: 978-1425140328
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Book Dimensions:
8.9 x 6 x 0.6 inches
- Weighs: 12 ounces
Product Description
The recent version of ITIL is architected around a Service Lifestyle - but what services does IT really deliver that belong to that lifestyle? Rather than discuss ITIL theory around Service Catalogs and Portfolios, this book gives you the actual IT service descriptions for running, operating and managing an entire IT infrastructure. It's all here - complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes and much more all packed into this one handbook! Just about every IT service is described in this book. Take what service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfoliios. All the services needed to effectively support and deliver IT services are at your fingertips with this one book.
Reader ReviewsAs an ITSM consultant, I often enter into engagements where the service provider client is unable to answer the question "What services do you provide?" or offers varying answers depending on the perspective of each individual. As a result, consulting staff must investigate, discover, codify, present and validate the IT services often consuming high end resources that are better allocated towards the difficult tasks of implementing ITSM improvements and organizational change surrounding those services. As best practices mature in detail and the ITSM lifecycle expands with perceived complexity, the demand for external expertise is increasing while organizations also seek avenues to increase their internal capabilities. This book can assist those teams tasked with developing common service lists, attributes, definitions, catalogs and portfolios while making more cost effective use of external assistance. Staying true to form, Randy Steinberg expands his existing ITIL publications with yet another pragmatic guide available to assist Service Managers and IT personnel implement fundamental best practices of IT service management without focusing on the theoretical and academic discussions around processes and functions widely available elsewhere. As in previous books, Randy pulls from his experiences to provide templates, guidance, shortcuts and tips relevant to any ITSM implementations by concentrating on the common elements amongst most service provider environments. If you are already schooled in the fundamentals of ITSM and applicable frameworks such as ITIL and seeking to move from theory to practice - then I highly recommend this series of books as a great starting point and core reference within your professional library. As an ITIL advocate and realist, I further appreciate Randy's presentation style which promotes the adaptation and consideration of best practices as guidelines not mandates while addressing framework and lifecycle specifics to satisfy ITIL purists including an entire chapter mapping his general service principles to the ITIL V3 lifecycle structure. Like Randy's previous texts, this handbook is written for the "doers" rather than just the "thinkers".
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