Features
- Cover Type: Paperback with 457 pages
- Published by: CMP Books September 1997
- Written in: English
- ISBN 10 Number: 157820013X
- ISBN 13 Number: 978-1578200139
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Book Dimensions:
9.1 x 6.1 x 1 inches
- Weighs: 1.4 pounds
Book Description
This non-technical book will teach you: 1. What are the basic computer telephony concepts, and applications such as Voice Response, Call Centers, Fax Servers, and PC Switch technologies. 2. How others have handsomely profited from UNIX based computer telephony applications through an in depth review of 14 business case histories in various industries. 3. Study the processes of implementing a multiple site, international computer telephony integrated call center environment. 4. Understand the business problems and processes that lead to significant cost savings and competitive advantage. What measures are needed to be taken to create the business case for your enterprise computer telephony solution. "This is a great book. In it you'll find business solutions you didn't know existedIf you follow this advice you will be well served." -Doug Michaels, Chief Technical Officer and Co-founder of SCO
Reader Reviews
As someone relatively new to the telephony field, this book was a good introduction to a variety of topics. Since it is based on a managerial point-of-view, the topics are not highly detailed or technical, but contain enough information to understand what the various components are, and how they interact. This is not the only book that I would buy to understand issues in telephony, but served as a good general-purpose introduction. A valuable book to those new to telephony concepts. Also contains many real-world case studies, enhancing its value to those in a managerial role seeking to utilize or understand this technology.
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