Maximizing Your Sales with Microsoft Dynamics CRM

Features

• Cover Type: Paperback with 251 pages
• Published by: Course Technology PTR
• Edition: 1st Edition October 14, 2008
• Written in: English
• ISBN 10 Number: 1598638181
• ISBN 13 Number: 978-1598638189
• Book Dimensions: 9 x 7.4 x 0.8 inches
• Weighs: 1.3 pounds

Product Description
Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship management (CRM) system that gives busy sales professionals the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. If you're one of these busy sales professionals, you need an easy reference tool to maximize your use of Microsoft Dynamics CRM 4.0 's varied feature set. “Maximizing Your Sales with Microsoft Dynamics CRM 4.0” is that tool. This book explains, in concise, easy-to-understand language, how to get the most out of this revolutionary CRM software. Topics like working with contacts and accounts, managing opportunities and schedules, writing letters, sending e-mails, running reports and more are explored in-depth. This book also covers some administrative tasks geared toward IT professionals looking to set up and configure preferences for their Microsoft Dynamics CRM 4.0 users. With this quick, to-the-point resource, you will not just be “up and running” in Microsoft Dynamics CRM ; you'll be an expert!

About The Author
Edward Kachinske is the author or co-author of 22 titles, including Managing Contacts with ACT! 2005, Managing Contacts with ACT! 2006, and Managing Contacts with Outlook 2007 Business Contact Manager, all published by Course PTR. Edward has also published more than 100 articles in CRM industry journals. Through print journals and electronic publications, more than a half-million people regularly read Edward’s articles. Throughout his ten years in the industry, Edward has been a frequent speaker on contact management subjects. In 2001, Edward started an annual conference, now called Mastering Your Small Business. The conference is geared towards CRM consulting firms. The event attracts hundreds of consulting firm owners each year. Edward is the President of Innovative Solutions CRM, a firm that helps customers choose and implement contact management and CRM solutions. Edward lives and works in Washington, DC.

Timothy Kachinske has authored more than a dozen titles in the CRM world, including Managing Contacts with ACT! 2005, Managing Contacts with ACT! 2006, and Managing Contacts with Outlook 2007 Business Contact Manager. He has published more than 150 industry-related articles, and he works as a contact management consultant for Innovative Solutions. Timothy lives in suburban Washington, DC with his wife, Judith, and energetic West Highland Terrier, Harry.