Features
- Cover Type: Paperback with 464 pages
- Published by: Microsoft Press April 12, 2006
- Written in: English
- ISBN 10 Number: 0735622590
- ISBN 13 Number: 978-0735622593
-
Book Dimensions:
8.7 x 7.3 x 1.6 inches
- Weighs: 2.6 pounds
Product Description
Get a practical, hands-on introduction to the basics of adapting
Microsoft CRM 3.0 to meet your specific business needs. With topics that include developing new functionality, designing implementations, and integrating
Microsoft CRM with other business applications#151;including
Microsoft Office Outlook- and
Microsoft SharePoint- Products and Technologies#151;this is the only book written for both developers and those who implement business solutions. Authored by experienced practitioners, this book provides case studies, integration and performance guidelines, and toolsets#151;the information you need to help you create successful CRM solutions. This book also explains how to maintain
Microsoft CRM, making it of interest to IT professionals who support
Microsoft CRM users. And power users will learn how to customize individual
Microsoft CRM experiences. This introduction includes a 120-day evaluation copy of
Microsoft CRM 3.0, as well as sample data and code samples on the Web.
Publisher Description
With insights from a leading deployment consulting team, this is the only book written for both developers and those who implement business solutions. It offers an introduction to
Microsoft CRM basics and provides guidelines for adapting
Microsoft CRM to meet exacting business needs.
Key Book Benefits:
-Delivers practical, hands-on information from authors who have deployed, customized, and maintained
Microsoft CRM in the field -Provides case studies, integration and performance guidelines, and toolsets -Features a CD with a 120-day evaluation copy of
Microsoft CRM 3.0 -Includes sample data and code samples on the Web
Reader ReviewsMicrosoft's customer relationship management (CRM) package is now out in its third revision. The new edition is much more stable, easier to navigate around, and has numerous new features that previous users have suggested. This book covers an introduction to Dynamics CRM 3.0 from the viewpoint of what you might call the systems administrator. That is, this book is for the person who gets the task of setting up, configuring, maintaining and especially customizing the package to suite the needs of your company. It presumes that you have at least some knowledge of Microsoft Exchange Server, Active Directory service, and SQL Server. Because of the web orientation for remote use of the system, some understanding of XML files is needed. This is not the end user book. The book is broken down into three parts: ==Part I is on Configuration and Settings. Dynamics CRM is an extremely flexible system. Using this flexibility without putting in so many options the end user gets confused is part of the challenge of the administrator. Part II is on customization and includes both the input, reporting and workflow areas. Part III is on extended the capabilities at either the server end or the client side of the system as well as working with outside applications. A CD is included with the book that includes a time limited version of the software. This book is destined to become the Bible on Dynamics CRM.
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